Interpreting a control chart
Ms. Tamara of the Antlers Lodge examines the control chart for housekeeping. During the staff meetings, she makes recommendations about improving service or, if all is going well, she gives her staff a well-deserved “pat on the back.†Look at the control chart created in (Figure 6-7 on) to determine if the housekeeping process is out of control.
FIGURE 6-7 Number of Rooms Not Made Up by 3:30 P.M.
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